Warranty & Returns
Wholesale Warranty & Returns
Warranty claims and returns for Evergreen wholesale accounts are processed with your original Evergreen invoice and a Return Authorization (RA). Evergreen-brand products are covered against defects in workmanship or material; other brands we carry follow their manufacturer’s warranty.
On Evergreen-brand products, from the date received by the wholesale customer, unless otherwise specified.
In original condition and packaging, with all components.
Wholesale accounts must obtain a Return Authorization from Evergreen before shipping.
This page summarizes our warranty and return terms. The complete terms are in our Terms & Conditions, which govern in the event of any difference.
Warranty & Returns Policy
90-Day Evergreen Warranty
Evergreen-brand products are covered for 90 days from the date received, unless otherwise specified.
Other Brands
Products from other manufacturers are covered by their manufacturer’s warranty, and claims follow that manufacturer’s policy.
Wholesale Claims
Only Evergreen wholesale account customers may submit claims, with the original Evergreen invoice. End-customer claims are handled by the reseller, who may then file with Evergreen.
30-Day Authorized Returns
Authorized returns are accepted within 30 calendar days of purchase, in original condition and packaging with all components.
RA Number Required
Contact our team for a Return Authorization (RA) number and write it on the outside of the shipping box.
Replacement, Credit, or Refund
Approved claims are resolved by replacement, account credit, or refund. A 20% restocking fee applies to returns not caused by our error.
What Is Not Covered
- Damage from abuse, misuse, alteration, or modification
- Improper installation, repair, or maintenance
- Labor, towing, rental car, airfreight, and additional repair expenses
- Return shipping, unless the return results from our error
Reduce Returns: Verify First
Most returns can be avoided by confirming the application before selling or installing. Use the Evergreen eCatalog and ACES/PIES data to verify:
- Part number
- Engine application
- Kit contents
How Wholesale Customers Request a Return
Contact Your Sales Rep
Send your account name, Evergreen invoice number, part number, and a description of the issue.
Receive an RA Number
We review your request and issue a Return Authorization (RA) number.
Ship the Return
Ship within 30 days in original condition and packaging, with the RA number on the outside of the box.
Resolution
Approved claims are resolved by replacement, account credit, or refund.
Wholesale Account Return Request
Evergreen wholesale customers: call (866) 364-7278 or email sales@evergreenengineparts.com with your invoice number, part number, and a description of the issue.